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General Questions

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What is a Contract for Difference (CFD)?

A Contract for Difference (CFD) is a financial derivative that allows traders to speculate on the price movements of various assets, such as stocks, commodities, currencies, and indices, without actually owning the underlying asset. CFD trading involves entering into an agreement with a broker to exchange the difference in the asset's price from the time the contract is opened to when it is closed.
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How does CFD trading work?

When you open a CFD position, you can choose to go long (buy) if you believe the asset's price will rise, or go short (sell) if you anticipate a price decline. The profit or loss is determined by the difference between the opening and closing prices of the CFD position.
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What are the benefits of trading CFDs?

Trading CFDs offers several advantages, including the ability to use price changes on both rising and falling markets, access to a wide range of assets without owning them physically, leverage to magnify potential gains (though it also increases risks and losses), and the flexibility to trade on various markets and timeframes.
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Do you offer a Virtual account?

Yes, we offer an option called a Virtual Account. It allows you to practise trading with virtual funds, providing a risk-free environment to familiarize yourself with our platform and test your trading strategies before engaging in real trading.
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When can I trade on your platform?

Our platform is available 24/7. However, the availability of trading in specific markets depends on their operating hours. For more information about the trading hours of different markets and asset types, please go to our Markets Page.
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Is the trading platform compatible with my device?

Our trading platform is optimized for all devices, including desktop computers, laptops, tablets, and smartphones.
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Can I place trades over the phone or do I have to use the online platform?

You can place trades over the phone using our platform's phone version, which offers all the features available on the PC version. This provides you with the flexibility to trade even when you are not using a computer.
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Do I need any special software to use your platform?

No, you do not need any special software to use our platform. It is entirely web-based, so all you need is a device with internet access to use our trading platform.
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Can I access the trading platform in different languages?

Our trading platform is available in all the languages that we support on our website. You can select your preferred language from the options provided to navigate the platform in your language of choice.
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Do you offer any educational resources for beginners?

We provide extensive educational resources for beginners and experienced traders alike. We offer daily market research, trading insights, and more on numerous social networks. You can find relevant links in the footer section to access these resources.
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Is my personal information secure on your platform?

We take the security of your personal information seriously and implement industry-standard security measures and encryption protocols to protect your data.
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Are you a regulated broker? What is your regulation?

Yes, our company is a regulated broker and operates under the oversight of the Financial Services Commission in Mauritius (FSC). This regulatory body ensures compliance with financial regulations and helps maintain transparency and fairness in our operations.
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Do you provide customer support, and how can I contact the support team?

We provide multilingual dedicated customer support 24/5. If you have any questions or require assistance, you can contact our support team through any suitable communication method provided on our platform, such as email, phone, or live chat.